We appreciate your overwhelming support, and due to unprecedented demand, we want to inform you that there might be a delay in shipping. We sincerely apologize for any inconvenience this may cause. Our team is working diligently to fulfill orders promptly.
Frequently Asked Questions (FAQs):
1. Why is there a delay in shipping? Due to an unprecedented surge in demand, we are currently experiencing delays in processing and shipping orders. We appreciate your patience as we work to fulfill all orders as quickly as possible.
2. Why is the email response time delayed? Our email system is currently undergoing an upgrade to better handle the increased volume of inquiries. We assure you that we are actively working to respond to your emails in a timely manner.
3. How is B.R.O. ensuring the safety of customers and employees? We have implemented new policies, including twice-daily sanitization, to ensure the safety of both our customers and employees. Our dedicated team is working tirelessly to meet your needs during these challenging times.
4. Why is glutathione in limited supply? Due to high demand, our supply of glutathione is limited. We are making every effort to meet the demand while maintaining the highest quality standards.
5. What is the significance of the B.R.O. acronym? B.R.O. stands for Board Room Organics, representing our commitment to providing premium products.
6. Why is dry ice used, and when is it necessary? Dry ice is used for certain shipments but is mostly unnecessary from June 14th through September. It is employed when needed to preserve product integrity during transit.
7. How are products preserved before shipping? Each product undergoes a thorough 10-point quality control process and is then flash-frozen using our proprietary technique. Additionally, products are carefully wrapped to extend their shelf life in the event of delayed delivery.
8. When can I expect my order to be shipped? All orders are processed for shipment either on the same day or the next, depending on the time of the order. We strive to get your products to you as quickly as possible.